Privacy Policy – Survey Data

Effective Date: October 15, 2025

This Privacy Policy describes how Lifespan Mold Systems (“we,” “us,” or “our”) collects, uses, and discloses information about you specifically when you participate in our Mold Assessment Survey and use associated services (the “Service”).

1. Information We Collect

We collect information primarily to conduct property assessments and fulfill service requests.

A. Information You Provide to Us (Survey Data)

We collect information you directly provide through the completion of our Mold Assessment Survey. This typically includes:

• Contact and Identity Data: Your full name, telephone number, email address, and property address.
• Diagnostic and Property Data: Your written answers, descriptions, and uploaded images regarding property type, age of the structure, specific locations of potential mold growth, observations about water intrusion, and other details necessary for a service assessment.

B. Information We Collect Automatically

When you access or use the Service (including the survey page), we automatically collect certain information about your device and usage:

• Log and Usage Data: Information about how you access and complete the survey, such as access dates and times, how long you spend on each section, and system activity.
• IP Address and Location: Your Internet Protocol (IP) address, which may be used to infer your general geographic location (e.g., city or country) for service area verification.

2. How We Use Your Information

We use the information collected from the survey for the following core purposes:

• Service Assessment and Proposal Generation: To analyze the property information you provide, determine the nature and scope of potential mold issues, and generate a customized service proposal or diagnostic report.
• To Communicate With You: To contact you via email or phone regarding your survey submission, schedule an in-person assessment, provide requested quotes, and offer customer support.
• To Improve Our Services: To analyze survey data trends to improve the accuracy of our preliminary assessments and enhance our service offerings.
• To Ensure Security: To detect, investigate, and prevent fraudulent submissions or illegal activities, and to protect the rights and property of Lifespan Mold Systems.

3. How We Share Your Information

We may share or disclose your information in the following limited circumstances:

• With Service Providers: We may share information with third-party vendors, consultants, and technicians who need access to such information to carry out assessment, remediation, or related work on our behalf. These parties are bound by confidentiality obligations.
• For Legal Compliance: We may disclose your information if we believe that disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
• In Aggregate Form: We may share aggregated or anonymized survey data (which cannot be used to identify you personally) for marketing, research, or industry reporting purposes.

4. Data Security

We take reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

5. Children’s Privacy

Our Service is intended for property owners and managers and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

6. Your Rights and Choices

• Access and Correction: You may review and change the personal information associated with your submission by contacting us directly.
• Deletion: You may request that we delete your survey submission and associated data. We may retain certain information as required by law or for legitimate business purposes (e.g., retaining assessment records).

7. Changes to This Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Effective Date” at the top of the policy.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your survey data, please contact us at:

Email: moldmanart@gmail.com Company Name: Lifespan Mold Systems